This Privacy Statement describes the privacy practices of Regal Crest Hotels, LLC and its subsidiaries and affiliates (collectively, "Regal,” “we”, “us” and/or “our”). This Privacy Statement describes how we handle personal information we collect online (e.g., through our websites and mobile apps), and offline (e.g., at our properties or through customer support hotlines and in-person promotional activities) in connection with providing our services (collectively, the “Services”). This Privacy Statement explains the types of personal information we collect and process about individuals (“you”) in connection with our Services, how we may use and share the information and the choices that are available to you with respect to our handling of personal information about you. Use of the Services is also subject to Loews’ Terms of Use located at https://www.regalcresthotels.com/terms-of-use.
The types of personal information Loews collects may include:
If you submit any personal information relating to other people to Regal Crests, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Statement.
When you visit our website or open our emails, Regal Crests and Regal Crests’ third-party marketing partners may obtain certain information by automated means, such as through cookies, web server logs, web beacons (including pixels and tags), and similar technologies. Cookies are small text files that websites send to a visitor’s computer or mobile device to uniquely identify the visitor’s browser or to store information or settings in the browser.
We may use these automated technologies through our Services to receive and store information about users’ browsing actions, usage patterns, and location. Through these automated means we obtain:
Your browser may inform you of how to be notified about certain types of cookies and how to restrict or disable them. Please note, however, that without cookies, you may not be able to use all of the features of our Services. For example, activities that are available on the website and apps may be adversely affected and users may be unable to perform certain transactions, use certain functionality, and access certain content. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.
Regal Crest may use the cookies and other similar technologies on its website and apps for the following purposes:
Our Services are not designed to respond to “do not track” signals received from browsers.
Regal Crests uses the personal information we collect where necessary to perform a contract with you or to take steps at your request prior to entering into a contract, including to:
In addition, Regal Crests uses the personal information where we have a legitimate interest to do so, including to:
Regal Crests also processes your personal information to comply with and enforce applicable legal requirements to which Regal Crests is subject and for the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
To the extent we rely on consent for the processing of your personal information, we will seek such consent at the time we collect your personal information.
Regal Crests may share personal information with properties we own or manage and our service providers and business partners. We also may share personal information with others, as described below.
Special Programs
On occasion, Regal Crests may offer programs, activities, events, or promotions (“Special Programs”) that have specific terms, privacy notices, and/or consent forms that explain how any personal information you provide will be processed in connection with the Special Program.
Some Special Programs may be offered jointly with third parties with whom Loews collaborates. In those cases, Regal Crests may exchange data with third parties to deliver the Special Programs.
The terms that apply to a Special Program may reflect the data handling process of third parties. We strongly suggest you review the terms applicable to the Special Program before participating.
On our websites and apps, we may obtain information about users’ online activities to provide users with advertising about products and services tailored to their interests. Users may see our ads on other websites because we use third-party ad services. Through such ad services, we can target our messaging to users considering demographic data, users’ inferred interests, and browsing context. These services track users’ online activities over time and across multiple websites and apps by collecting information through automated means, including through the use of cookies, web server logs, web beacons, and other similar technologies. The ad services use this information to show users ads that may be tailored to their individual interests. The information these ad services may collect includes data about users’ visits to websites and apps, such as the pages or ads users’ view and the actions users take on the websites and apps. This data collection takes place both on our websites and apps and on third-party websites and apps that participate in these ad services. This process also helps us track the effectiveness of our marketing efforts. This kind of sharing may be considered a “sale” under applicable law when the personal information is exchanged for non-monetary consideration. See the “Your Privacy Choices and Rights” section below for additional information on your rights to opt-out of this disclosure of your information.
To learn how to opt-out of certain interest-based advertising in the U.S., please visit www.aboutads.info/choices and www.networkadvertising.org/choices/. Please visit www.youronlinechoices.eu in the European Union and www.youradchoices.ca/ in Canada.
We may use third-party analytics services on our Services, such as Google Analytics and Adobe Analytics. These analytics providers may use technologies such as cookies, web beacons, and web server logs to help us analyze use of our Services. The information collected through these means (including IP address) may be disclosed to these analytics providers and other relevant third parties who use the information to evaluate use of our Services. To learn more about Google Analytics and how to opt-out of certain features, please visit www.google.com/policies/privacy/partners/.
Regal Crests Services are designed for a general audience and are not directed to children. Regal Crests does not knowingly collect personal information from individuals under 16 years of age through our websites or mobile apps. Parents or legal guardians should not allow children to submit personal information without permission. Parents or legal guardians may provide information regarding children accompanying them. If you believe a child under 13 years of age may have provided us with personal information, please contact us as specified in the Contact Loews section of this Statement.
Regal Crests may provide mobile apps that can be downloaded to smartphones or other devices. These apps provide services and may collect personal information that will be used in accordance with this Statement.
Regal Crests’ mobile apps may use the device’s Global Positioning System (GPS) technology or similar technology to collect location information about your device, locate a nearby hotel, and/or provide relevant location-based information.
Regal Crests may make available from time to time a virtual concierge application, which may be pre-loaded on a Regal Crests-owned device, or may be downloadable to a mobile device. Using these applications, guests may be able to order services from the hotel, such as room service or valet parking; access Regal Crests’ sites; access third-party sites, including local attractions and social media; and book a reservation. To order services from the hotel, guests may need to enter name and room number, and may be able to receive order confirmations via text messaging. If text confirmation is requested, a phone number and carrier may be required. Booking reservations may require entry of a Regal Crests’ confirmation number and security codes.
Your device settings may allow you to restrict mobile app platforms (such as Apple and Google) from sharing certain information obtained by automated means with app developers and operators such as us.
The Services may contain links to third-party sites, applications, and services. Please note that Regal Crests is not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties or the content of their sites, applications, and services.
Other third-party sites, applications, and services include the landing page of the high-speed Internet providers at Regal Crests hotels, as well as social media and other sites (such as Facebook, Twitter, Instagram, TripAdvisor, etc.) on which Loews may have accounts or fan pages where users may be able to post information and materials. Logging in or connecting with such sites may also provide Regal Crests with information via that third party in accordance with their policies and privacy selections on their sites (e.g., locations, postings, connections, etc.).
Information provided to or on third-party sites, applications or services is subject to the privacy statement and terms of those third parties. Loews encourages users to read the privacy policies of sites, applications, and services before submitting personal information.
Regal Crests maintains administrative, technical, and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure or use.
Subject to applicable law, you may (1) request access to the personal information Regal Crests maintains about you; (2) request that Loews update, correct, amend, or delete your personal information; (3) request the restriction of Regal Crests’ use of your personal information; or (4) opt-out of the processing of your personal information for purposes of targeted advertising or the sale of your personal information. In addition, subject to applicable law, you may receive, in a structured, commonly used and machine-readable format, certain of your personal information that you have provided to Regal Crests. Subject to applicable law, you may have the right to have this information transmitted to another company, where it is technically feasible.
Subject to applicable law, you also may have the right to object at any time to the use of your personal information, on grounds relating to your particular situation, where Regal Crests uses that information based on our legitimate interests as described above. Subject to applicable law, you also may withdraw any consent you previously provided to Regal Crests. If you do so, this will not affect the lawfulness of our use of your information based on your consent before its withdrawal.
If you wish to exercise these rights, please contact us at privacy@regalcresthotels.com. We reserve the right to verify your identity in connection with any requests regarding personal information to help ensure that we provide the information we maintain to the individuals to whom it pertains, and allow only those individuals or their authorized representatives to exercise rights with respect to that information.
If you are in the European Union and not satisfied by our response, you may lodge a complaint with a data protection authority, in particular in the EEA country of your habitual residence, place of work, or of an alleged infringement of the European data protection rules.
You may appeal our decision with respect to a request you have submitted by contacting us at privacy@regalcresthotels.com.
Regal Crests retains personal information for the period reasonably necessary to achieve the purposes outlined in this Statement, unless a longer retention period is required or permitted by applicable law, taking into account relevant statutes of limitations and Loews’ records retention requirements and policies.
Communications preferences may be changed by logging on to your online account with Loews and managing subscriptions, or by writing to Regal Crests (and including email address) at privacy@regalcresthotels.com.
You may unsubscribe from receiving marketing communications from Regal Crests. However, even if you opt-out of receiving such communications, we retain the right to send you non-marketing communications (such as order confirmation emails or changes in our website or mobile app terms).
Regal Crests may transfer your personal information to countries other than the country in which you initially provided the information for the purposes described in this Privacy Statement. For example, if you are located outside of Canada, we typically transfer your personal information to Canada, where Regal Crests is headquartered. The countries to which we transfer personal information may not have the same data protection laws as the country in which you initially provided the information.
Regal Crests may transfer personal information from the European Economic Area (“EEA”) to countries that the European Commission has deemed to adequately safeguard personal information, in which case no additional safeguards are required in order to transfer this information. To the extent required by law, if Loews transfers your personal information to other countries, Regal Crests will either transfer it subject to the recipient’s compliance with standard contractual clauses, Binding Corporate Rules, with your consent to the transfer or as otherwise permitted by applicable law.
Regal Crests may modify this Statement from time to time. When Loews makes material changes to this Statement, Regal Crests will post a link to the revised Statement on the homepage of the Services. Users can tell when this Statement was last updated by looking at the link and at the date at the top of the Statement. Any changes to Regal Crests’ Statement will become effective upon posting of the revised Statement on the site. Use of the Services following such changes constitutes acceptance of the revised Statement then in effect.
Questions about this Statement or how Regal Crests processes personal information may be submitted to Regal Crests by email at privacy@regalcresthotels.com .
Regal Crests offers customers the opportunity to participate in the Regal Crests MVP Rewards program, which may provide benefits, including discounted rates on stays, as well as the opportunity to earn points that can be redeemed for discounted or free stays or other items, to those who choose to join. In order to provide these offerings, Regal Crests collects certain types of Personal Information from customers who participate, include the types of Personal Information described in the Types of Personal Information that Regal Crests Collects section of this Privacy Notice. We are providing you with this information so that you may make an informed decision on whether to participate in the Regal Crests MVP Rewards program.
The Regal Crests MVP Rewards program allows you to accrue points by engaging in qualifying activities and to redeem those points for rewards. Additional and more specific information regarding the material terms of the program are set forth in the Regal Crest Rewards Program Terms of Use. Our good faith estimate of the value of your Personal Information that we collect in connection with your participation in this program is the value of the benefits we provide to you. Those benefits will vary based on the nature of your participation in the program. We have calculated this value by reference to the expenses of providing the benefits.
Additional Information. If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.
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